Click to view the Canadian site
X
Menu

Frequently
Asked Questions

Q: WHERE CAN I PURCHASE IVC US FLOORING?

A: IVC US flooring is sold both nationally and internationally.
To locate an IVC US retailer near you in the United States,
please use our Store Locator tool online. Simply type in your
zip code and a map and list of surrounding stores that carry
IVC US products will appear for your convenience.

Q: CAN I PURCHASE FLOORING DIRECTLY FROM IVC US?

A: No, IVC US does not participate in wholesaling directly
to consumers. As a manufacturer, we work closely with our
distribution and retailer partners to bring our flooring to you.
If you cannot find a store near you using our Store Locator
tool online, please let us know! Send us a note here.

Q: HOW DO I CLEAN AND CARE FOR MY VINYL FLOORING?

A: One of the many benefits of IVC US vinyl flooring is that it is easy to clean
and maintain. Sweep the vinyl regularly with a soft bristle broom to remove
loose dirt. For everyday maintenance, a mop moistened with warm water
will suffice. However, for really messy days a non-abrasive, neutral pH floor
cleaner may be used. For more details or a list of what not use on your
vinyl flooring, consult our IVC US Care & Maintenance Guides.

Q: HOW DO I CLEAN OR TREAT STAINS, SPILLS,
SCUFFS, SMUDGES, ETC. ON MY VINYL?

A: Accidents happen and sometimes substances get spilled or sloshed onto
the floor. IVC US luxury vinyl flooring is resistant to most stains, scuffs and
other misfortunes. However, should you floor encounter a mess mishap,
we suggest cleaning said mishap up immediately and consulting our
Care & Maintenance Guides for a complete list of messy situations and their
respective remedies to help keep your vinyl flooring free of unwanted
blemishes.To view our IVC US Care & Maintenance Guide, CLICK HERE.

Q: CAN IVC US FLOORING BE INSTALLED OVER
EXISTING VINYL FLOOR?

A: Yes, however restriction do apply (see below).
Sheet vinyl restrictions Existing sheet vinyl flooring must be a full spread
installation, firmly bonded, non-cushioned back and no more than two
layers. Never install IVC US sheet vinyl over a floating floor installation or a
perimeter installation – these types of installations will require removal of the
existing flooring before installing new vinyl flooring. If removal of existing
resilient floor covering is required, follow all recommended Resilient Floor
Covering Institute (RFCI) work practices at www.rfci.com.

LVT restrictions

Never install IVC US LVT Click over cushioned-back vinyl flooring. Never install
LVT Glue Down products over cushioned-back vinyl flooring, any floating
system or any perimeter bond. IVC US LVT Glue Down flooring may be
installed over resilient vinyl flooring that is non-cushioned, well bonded and
no more than one layer. If removal of existing resilient floor covering is
required, follow all recommended Resilient Floor Covering Institute (RFCI) work
practices at www.rfci.com.

General restrictions/helpful hints:

Other items to take note of before installing IVC US vinyl flooring over an
existing vinyl floor include: If at any time waxes, polishes or finishes were
applied to the existing flooring, it will be necessary to remove these prior to
the application of IVC US primer or adhesive to assure a strong bond with the
adhesive to the existing vinyl. Patterns can telegraph through the new vinyl.
To prevent this, skim coat the old vinyl with a Portland based product, thus
filling in the low areas in the pattern, such as the grout lines. Once this is
completed, install the new vinyl following the appropriate iVC US installation
guide.

DO NOT

install over a Vinyl Composition Tile (VCT) installed below grade. Moisture
exists in all concrete, and migrates from the bottom up creating vapor
emissions. The vapor exits the concrete through the joints around the VCT. If
you are installing over VCT, it must be well bonded, on and/or above grade
and in absence of waves or sealers.

find a retailer